Customer Experience = Retention

Aspire collaborates with you and your team to bring your brand to life through a series of sessions with your leadership team.

From our experience re-positioning and bringing to market hundreds of businesses from hotels and resorts, to airlines, technology companies, accounting firms, retail and senior living communities…we’ve learned a thing or two. A brand is not just a logo and tagline. It’s so much more.

Creating or revitalizing a brand requires a compelling brand promise, a clear personality and style that is delivered by every single person your team encounters.

Bringing your brand strategy to market is the most important thing you need to do in order to stand out from the crowd. It’s the difference between mediocre and memorable. It’s what creates passion, engagement and loyalty for your business…not only for customers, but employees too.

Brand Strategy

Brand Promise
Brand Pillars
Brand Differentiation
Unique Service Experiences

Leadership

Alignment
Execution
Stamina
Momentum = Progress

Customer Journey

Signature Touchpoints
Value Proposition
Service Standards
SOPS

Implementation

Orientation - Onboarding
Job Description - Performance Measurements
Hiring - Retention - Team Member Engagement
Re-training - Training

Measurements

KPIS
ROI
Intent to Recommend
Team Member Satisfaction