Operationalizing your brand is harder than most people think, so here’s to the operational heroes who make the magic happen. We are the guys behind the curtain.
Brand Promise
Brand Pillars
Brand Differentiation
Unique Service Experiences
Alignment
Execution
Stamina
Momentum = Progress
Signature Touchpoints
Value Proposition
Service Standards
SOPS
Orientation. Re-Onboarding.
Job Descriptions. Performance Measurements.
Hiring. Engagement. Retention.
Re-training. New Training.
Scorecards
NPS
Intent to Recommend
Team Member Satisfaction