Securing sales in senior living requires a persistent, adaptable, professional, and consultative approach – especially in today’s environment. Aspire’s customized onsite and virtual sales training programs are influenced by hundreds of hours of research, proprietary processes that ensure your sales people have the mindset, skills, and processes they need to drive results.
Your team will increase occupancy, shorten the buying timeline and learn to engage potential residents through customizing their pitch, tours and approach. Maximize your previous investment in your lead database and give your conversion a boost!
With your existing call tracking platform and Aspire’s unique mystery shop call approach, sales teams benefit from timely 1:1 coaching that focuses on developing the skills that push the complex senior living sales process forward.
Programs can be customized for any medium (phone, video conferencing, in-person appointments, etc.), any type of community (Life Plan, independent living, assisted living, memory care, entrance fee, rental, etc.) and any audience (full team or individual associate learning).
We also support your market differentiation by developing custom scoring criteria aligned to your community’s brand and sales process, ensuring your unique value proposition is front in center throughout the buyer journey.
Your leadership is not defined in the good times…it’s defined in how you lead through the inevitable storms. Leading in the post-COVID world requires moving from a mindset of scarcity and fear to one of resilience, stabilization and growth.
Aspire’s deeply engaging, inspiring, and innovative leadership programs develop your people into the leaders they were meant to be. Whether your team needs enrichment in self-leadership, leadership of others, performance coaching, executive coaching or team building, Aspire has the unique programming that will inspire widespread confidence your leaders have a plan to lead the way forward.
The misperceptions about senior living are perhaps worse now than ever before. How can we help others realize your unique ability to keep residents safe, happy, and engaged? Or, the confidence your quality care inspires in their loved ones?
It’s not enough to tell people who you are and what you strand for; your people must demonstrate your brand and its commitment to service and care in everything that they do. We’ll start by creating a custom, choreographed service experience that integrates training, hospitality service skills, brand language, and more. These tangible signature touchpoints can help you challenge negative industry perceptions, improve resident satisfaction scores, reduce error costs, reduce employee turnover, and protect long-term asset value.
It’s official…the greatest talent pool in history is now upon us. Smart senior living organizations are re-tooling, reworking, and rethinking how they present themselves to attract the highest quality, service-oriented talent now available.
Aspire is working hard with employers and potential team members to ensure the best fit and ensure they find, develop, and keep the most valuable asset businesses have in an opportunistic economy… people. We’ll combine our recruitment strategy, performance development planning, and hospitality background with your current talent needs to design a plan that helps you quickly become the employer of choice in your market.
Aspire works with businesses around the globe that serve the greater good and enhance the quality of people’s lives. From hotels and vacation experiences to sr. independent living, convention centers, call centers, tourism boards, beauty, golf & country clubs, food services and healthcare, our real world experience, hands-on customized approach, research and proven process (IP), ensures our client’s performance improvement, a competitive advantage and transforms both team member and companywide potential.
The Business Challenge
This organization was faced with a downward trending occupancy rate and a X year buying timeline. They needed immediate sales improvement to:
The Business Challenge
This organization was faced with an annual turnover of 93% year over year with low job satisfaction level.
The Business Challenge
This Sr. Living Community (CCRC, non-profit) with 12 affiliated, yet independently brand and recognized communities needed to align their service culture and leverage their outstanding individual brand reputations to improve their systemwide:
2 ½ years