Home » Industries » Hospitality
The Business Challenge
This large resort had low conversion, weak ancillary revenue capture, poor value proposition process and needed to enhance their quality requirements to acquire a 5-star Forbes rating.
Deliverables
Timeline
3 months
Results
Tyler Williams
VP of Revenue Management & Distribution
The Business Challenge
This 400-room conference hotel was repositioning from a well-recognized brand to an independent resort. At the start they had extraordinarily low employee satisfaction, 100% leadership turnover, and poor customer service and Trip Advisor scores. Ownership believed in the hotel’s potential and invested over $150 million in capital to reinvent every aspect of the operation.
Deliverables
Timeline
12 months
Results
Rick Riess
Vice President
The Business Challenge
This global brand was faced with a poor service experience, under-performing guest satisfaction scores, low leadership pride and engagement and a spiraling market reputation causing short- and long-term brand growth limitations.
Deliverables
Timeline
18 months
Results
David Kong
CEO